Expedition imports, trust worthy?

[ExpeditionImports]

Hi Guys,

Appreciate the support. Yes we are slammed. Moving shops, high season, etc. Not to mention 200-300 emails a day, yes some things drop thru the cracks. One of the ways that will be rectified is with the new ticket system that goes into effect with the new website which is about 3 weeks out. Bottom line, over the years we have made ourselves available for technical support. That is a double edged sword as I currently log between 8-10 hours a day with a phone in my ear giving out that tech support. No excuses, it's just how it is and not likely to change. On the plus side we have added another parts guy who is learning the systems, and logistics of our system.

Pinzy, as I mentioned in my email to you: 2 Orders prior to yours a multi-truck tour operator purchased every belt I had on the shelf Plus some. As they are built specifically for us, we ordered replacements immediately and expect them later this week. THIS INFORMATION WAS INPUT INTO YOUR ORDER ONLINE IN THE ORDER NOTES FIELD. Sorry we didn't meet your expectations.

Bottom line, we do the best we can. We will meet some peoples expectations and some we won't.

Sincerely,

Scott Ingham

[Pinzy]

Ok, Scott. Fair enough. I just had no idea we were talking nearly a month wait. I'll remain patient.

[ExpeditionImports]

I should probably just bite my tongue...but those that know me realize that's really hard for me to do.

What were you expecting when your order was updated the day after the order was placed on the 19th (10 Business Days Ago) with the following?: "Unfortunately we just went into back order on these until the first week of June. As soon as they arrive we will ship. Let us know if you need us to cancel."

I don't think you and I are going to get along as the very first interaction on this order was for you to email and tell me that it was "impossible" that your credit card had been declined. We took care of that for you when we updated your billing address......

I think you will be best served by finding another parts supplier that can meet your expectations. I've credited your card back in full, and wish you the very best in your Pinzgauer endeavors.

Cheers,

Scott Ingham

[compunerdy]

LOL.. I have wanted to do that to many customers.. but I prefer to take the money and the high road.

[Pinzy]

Wow Thanks for nothing! I won't forget this. I never received a message that there was a back order, never. In fact there was no response for days upon days, emails and voice mails unanswered... hence the thread.

And you know darn well you used my shipping address for my billing address, that's why it was declined, nice try on the attempt to embarrass. When you figured out the problem and Instead of running my card, maybe you could have told me then you were out of stock. But I suppose You're right, I couldn't do business with you, I'm used to a much higher level of satisfaction. I'll find the belts, no worries

Good luck with that. I see an opportunity here.

[audiocontr]

That's fantastic!

[ExpeditionImports]

Hi Pinzy,

I like your revisionist history, but I'm fed up with your holier than though BS.

#1 - YOU Ordered on the webstore. You entered all of your shipping and billing information. Only once you sent an indignant message that it was "impossible" that your card would be denied, did I go into the processor and report back to YOU that the billing address was mismatched to what YOU entered on the webstore. Up until that point I had nothing to do with you. LESSON #1: Read the instructions. Billing Address, Shipping Address, and realize yes when you enter in the incorrect information YOUR credit card company will deny you.

#2 - Your order was updated right in the notes field the day after the order was placed. Sorry you missed it, but I was dealing with other things and your message wasn't as high of a priority, especially when you actually had the information at hand, and had copped an attitude right from the start. When things slowed down I sent you an email. (Hadn't actually stumbled onto this gem of a thread yet.)

As to your direct email, the refund was processed 5 minutes before my post this afternoon. You will not be receiving any documentation from me.

I don't intend on posting any further in this thread. Sorry to the group for the B.S.

Cheers,

Scott