Honesty and integrity
Honesty and integrity
Honesty and integrity, these are words my company abides by. So when I find out some one has lied to me, I get very frustrated. I recently had several upgrades and repairs made on my Pinzgauer, Including the driveline replaced with a lighter more balanced driveline. After returning home and driving her for a few weeks, I noticed an unusual noise appear from the front diff area. After removing the new drive line the noise went away so I had it towed back to the repair shop and explained I think it some thing wrong with the driveline. So he explained he would send it off to have it looked at. After a couple of weeks passed I called my mechanic and asked if he had any luck in finding out what was wrong and what he found out about the driveline he replied the driveline tested out fine no need for any repairs to it. That he was going to need to figure weather or not to look at the front or rear diff. after another week past, I booked a plane ticket to pick up my truck. he had told me he would have it done by the time I picked it up. By the time I arrived he had finished all repairs and replied he had to replace the brass bushing at the transfer case to the tune of $1900.00 I plied I am glad it was nothing major I decided to head home, after driving it for another couple of days I noticed I was lousing a lot of oil from my front diff so I called my mechanic back a told him that I was losing oil from my front diff a lot of fluid and a noise had come back. are you sure there is nothing wrong with the driveline you had it checkout? yes yes Erik it checked out fine there was nothing wrong with it. After another couple of days went by, and completely filling the driveline case with oil I decided to have my pinzgauer repaired once more. At this point I could not afford to pay to have it towed, get a hotel room, pay for air fare, and take of work so I found a shop here to make the repairs after finding a shop I decided to watch as they disassembled the front diff and pulled out the drive line I noticed that the other mechanic had to have the weights moved and one added. At this point I am very frustrated that I had just been lied to not once but twice. Sorry to ramble on i am just frustrated that some one doesn't have the same Business values as I do. And it makes me upset
Eric, this is about a good a place as any to vent. I remember when I was still working, I expected to be lied to by crooks,, but what really got my goat was they thought I was stupid enough to buy the lie. Out here in the real world it's much the same except in my case it's easier for them to do it because I'm not as knowledgable about things the way I was about the job. Either way, I am with you, can't abide a liar, especially one who bilks me out of my hard earned money, which, by the way, I acquired honestly and not by stooping to unsavory business practices. If for whatever reason you can't recover your money take a little comfort in the fact that someday there will be a reckoning for that person.
Regards,
Andy
Regards,
Andy
From: "Dennis Williams" <dennis@lindenengineering.com>
Sent: 9/17/2007 10:40:43 PM
To: <erik@maybeeinspections.com>;
Subject: truth and integrity
Eric
I am going to tackle you a gain on this drive shaft issue.
You have chosen not to answer my last request so let me revisit this saga since you have left off some very important points in your diatribe to the Real.
For info and to respectfully remind you.
When we inserted the drive shaft no axle dismantling was done. Please remember this.
We have tool that checks the t/case output shaft for excessive wear at that time the bearings checked out as good.
You had this “paddle wheel noise”. It was YOU that removed the F/axle by you’re your own written testimony, & from your verbal testimony YOU ASSURED me you checked every part of the axle and found no problem. IMPORTANT this!
When I opened the unit WE removed the T/CASE SIDE ONLY.
The shaft was removed and sent off to the manufacturers for a QA check.
It came back as ok.
You may be aware that there are two tin plate web supports inside the tube. The positioning can vary a bit from truck to truck.
The shaft manufacturers have an instruction not to place the balance weights in close proximity to the webs due to contact and because that contact causes scraping when contact takes place. (by the way there is some lateral movement of the shaft in the tube)
In the case of your shaft I detect a slight contact patch on the weight, tried the shaft in reverse, it was worse. So I took the shaft back for a weight position change. This dictated an additional weight to be added to even things up. I physically saw the shaft being checked and balanced again. All was in order
Following rebuild both you, me, and John all tried the truck and it worked fine. Again I emphasized to you about F/axle condition when you were last in my shop again YOU assured me everything was in good shape in that area since I was ready to tear it open to check your work. I was concerned that you had left to front mount bolts out at the bumper, their omission affects vehicle stability
This brings me to an important fact. I submit it was YOU or whoever installed the front locker box got it mounted in a condition that was not squared to the main case. This is an important factor and one we have to take care of when installing these locker boxes. Carelessness in this area of assembly causes leakage bearing failure, and driveline collapse. This I submit is the root cause of the problem, something that was overlooked by YOU, not me and my workers. To suggest this leakage you experienced was of my or my mechanics’’ doing is an outrage and to go into print and blame us for your shoddy work is an outrage to state the least.
I want to see a correction to your post detailing the facts not fiction as you have represented.
You have accused me of deception and dishonesty, frankly an apology is in order.
I understand as an American it is hard to say you were mistaken and apologize since its not in your national nature but I think it is appropriate in this case.
I will give you 48 hours to respond otherwise I will post these details on the board for those to see what maliciousness behind what you have reported.
Some truth and integrity is needed I believe?
Dennis
Dennis, The reason I did not respond to your email yesterday is because all I have is an invoice for balancing. With no comments made. I called them yesterday and asked them to write up what the found wrong if anything. The reason I wrote the diatribe was because you told me there was nothing wrong with the drive shaft that it was fine you never verbally or in writing stated that you needed to move the weights because it was rubbing. You blamed the noise on the bushing in the t-case. And billed me accordingly. I probably can take the credit for screwing up the front drive shaft I told you when I sent it to you the second time. Could not find any thing wrong but I also have no idea what I really am looking for. Just to clarify I never made any bad comments on any of your guys just the fact you were not honest with me Think Jon and the rest of your shop guys are great. I am just disappointed that you lied to me. If you had been up front to begin with, I probably would have not sent the drive shaft off to have it checked out, and I would not have wrote up the diatribe. Erik Maybee
Sent: 9/17/2007 10:40:43 PM
To: <erik@maybeeinspections.com>;
Subject: truth and integrity
Eric
I am going to tackle you a gain on this drive shaft issue.
You have chosen not to answer my last request so let me revisit this saga since you have left off some very important points in your diatribe to the Real.
For info and to respectfully remind you.
When we inserted the drive shaft no axle dismantling was done. Please remember this.
We have tool that checks the t/case output shaft for excessive wear at that time the bearings checked out as good.
You had this “paddle wheel noise”. It was YOU that removed the F/axle by you’re your own written testimony, & from your verbal testimony YOU ASSURED me you checked every part of the axle and found no problem. IMPORTANT this!
When I opened the unit WE removed the T/CASE SIDE ONLY.
The shaft was removed and sent off to the manufacturers for a QA check.
It came back as ok.
You may be aware that there are two tin plate web supports inside the tube. The positioning can vary a bit from truck to truck.
The shaft manufacturers have an instruction not to place the balance weights in close proximity to the webs due to contact and because that contact causes scraping when contact takes place. (by the way there is some lateral movement of the shaft in the tube)
In the case of your shaft I detect a slight contact patch on the weight, tried the shaft in reverse, it was worse. So I took the shaft back for a weight position change. This dictated an additional weight to be added to even things up. I physically saw the shaft being checked and balanced again. All was in order
Following rebuild both you, me, and John all tried the truck and it worked fine. Again I emphasized to you about F/axle condition when you were last in my shop again YOU assured me everything was in good shape in that area since I was ready to tear it open to check your work. I was concerned that you had left to front mount bolts out at the bumper, their omission affects vehicle stability
This brings me to an important fact. I submit it was YOU or whoever installed the front locker box got it mounted in a condition that was not squared to the main case. This is an important factor and one we have to take care of when installing these locker boxes. Carelessness in this area of assembly causes leakage bearing failure, and driveline collapse. This I submit is the root cause of the problem, something that was overlooked by YOU, not me and my workers. To suggest this leakage you experienced was of my or my mechanics’’ doing is an outrage and to go into print and blame us for your shoddy work is an outrage to state the least.
I want to see a correction to your post detailing the facts not fiction as you have represented.
You have accused me of deception and dishonesty, frankly an apology is in order.
I understand as an American it is hard to say you were mistaken and apologize since its not in your national nature but I think it is appropriate in this case.
I will give you 48 hours to respond otherwise I will post these details on the board for those to see what maliciousness behind what you have reported.
Some truth and integrity is needed I believe?
Dennis
Dennis, The reason I did not respond to your email yesterday is because all I have is an invoice for balancing. With no comments made. I called them yesterday and asked them to write up what the found wrong if anything. The reason I wrote the diatribe was because you told me there was nothing wrong with the drive shaft that it was fine you never verbally or in writing stated that you needed to move the weights because it was rubbing. You blamed the noise on the bushing in the t-case. And billed me accordingly. I probably can take the credit for screwing up the front drive shaft I told you when I sent it to you the second time. Could not find any thing wrong but I also have no idea what I really am looking for. Just to clarify I never made any bad comments on any of your guys just the fact you were not honest with me Think Jon and the rest of your shop guys are great. I am just disappointed that you lied to me. If you had been up front to begin with, I probably would have not sent the drive shaft off to have it checked out, and I would not have wrote up the diatribe. Erik Maybee
That's really messed up. Talk about generalizing. I'd get my truck back and never give a coin to this person again. Basically, Americans give him and his employees a paycheck come pay day but he has issues with those said Americans. Welcome to the land of the free.From: "Dennis Williams" <dennis@lindenengineering.com>
Sent: 9/17/2007 10:40:43 PM
To: <erik@maybeeinspections.com>;
Subject: truth and integrity
I understand as an American it is hard to say you were mistaken and apologize since its not in your national nature but I think it is appropriate in this case.
It's a real bummer that my first post to this forum is the one I just made but that rubbed me wrong. (delete the post if a moderator feels necessary).
-
lindenengineering
- Posts: 715
- Joined: Sat Apr 17, 2004 6:14 pm
- Location: Golden Colorado USA
- Contact:
Eric
The reason why the weight was moved was simply that the deflection of the shaft due to bush wear was in my opinion bringing it very close the the web at the rear of the tube.
Should wear take place in the future there was a strong likelihood that the shaft would contact the web in question again. The weight was placed in such a position that this would take care of that precaution. It is my observations that bush/bearing wear the direct causes of the noise you were experiencing.Indeed you were shown the displaced damaged parts
In this business it isn't a normal practice to announce to the world simple product improvements and general QA activities to improve the product. Instructions were given to widen the tolerance by 3mm on weight placement so that bearing bush wear would give the weight adequate clearance .
Writing a diatribe as you have done without giving the true facts is a gross distortion and indicates in my opinion malicious intent . Gentlemen, ALL OF YOU who contribute to this board know that it is not in the nature of Americans to apologize for anything. I am sorry but we all see it every day to each and every one of us . What has happened here is a microcosm of America; You don't even see it it's part of life here. Come out "six guns blazing", and then ask questions later. Ask yourselves this question, have you ever seen an American President apologize, the Congress, local Gov, local police force chief in short NO
Frankly I had to recently endure a diatribe about a well known and respected Pinz shop from a dissatisfied customer. He was wrong and when shown the actual fault in my shop I could see him accept the problem, mentally. Did he ever pick up the phone and call the owner to say I was wrong? In short NO!
Frankly a lot of people on this side of the pond need to grow a backbone.
Sorry to be so blunt gentlemen but it needed to be said.
I will post a tech article on this locker box issue so that some of you MIGHT get it placed in such a manner so that failure doesn't take place.
Oh and by the way Gents, when a shop like mine loans you a special tool to tear out the F/axle safely it is courteous behaviour to return the tool promptly. Since failure to do so means that the next guy who wants a tool to do a DIY job is going to get a sound "NO". Sorry guys! I have to apologize again for that new policy.
Respectfully
Dennis
Linden Engineering Inc
The APUHQ Golden
The reason why the weight was moved was simply that the deflection of the shaft due to bush wear was in my opinion bringing it very close the the web at the rear of the tube.
Should wear take place in the future there was a strong likelihood that the shaft would contact the web in question again. The weight was placed in such a position that this would take care of that precaution. It is my observations that bush/bearing wear the direct causes of the noise you were experiencing.Indeed you were shown the displaced damaged parts
In this business it isn't a normal practice to announce to the world simple product improvements and general QA activities to improve the product. Instructions were given to widen the tolerance by 3mm on weight placement so that bearing bush wear would give the weight adequate clearance .
Writing a diatribe as you have done without giving the true facts is a gross distortion and indicates in my opinion malicious intent . Gentlemen, ALL OF YOU who contribute to this board know that it is not in the nature of Americans to apologize for anything. I am sorry but we all see it every day to each and every one of us . What has happened here is a microcosm of America; You don't even see it it's part of life here. Come out "six guns blazing", and then ask questions later. Ask yourselves this question, have you ever seen an American President apologize, the Congress, local Gov, local police force chief in short NO
Frankly I had to recently endure a diatribe about a well known and respected Pinz shop from a dissatisfied customer. He was wrong and when shown the actual fault in my shop I could see him accept the problem, mentally. Did he ever pick up the phone and call the owner to say I was wrong? In short NO!
Frankly a lot of people on this side of the pond need to grow a backbone.
Sorry to be so blunt gentlemen but it needed to be said.
I will post a tech article on this locker box issue so that some of you MIGHT get it placed in such a manner so that failure doesn't take place.
Oh and by the way Gents, when a shop like mine loans you a special tool to tear out the F/axle safely it is courteous behaviour to return the tool promptly. Since failure to do so means that the next guy who wants a tool to do a DIY job is going to get a sound "NO". Sorry guys! I have to apologize again for that new policy.
Respectfully
Dennis
Linden Engineering Inc
The APUHQ Golden
OOOps no customer bashing now
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rollingpinz
- Posts: 205
- Joined: Mon Mar 06, 2006 9:52 pm
- Location: Cerritos, CA
Hello
Do you hear yourself? Maybe you are following the ways of us "Americans." Your generalization of people is a way of coming out with your guns-a-blazing and not asking or waiting for that one American to apologize for something.
How long have you been here? There have been many officials making (with crocodile tears) public apologies.
You Brits have a bit of a history for not apologizing as well. I haven't heard any apologies for your imperialistic ways. I know that this is the pot calling the kettle black, but you don't seem to be above this. So, let's all just keep our passions to ourselves.
I am not writing this as a proud American. In fact, I hate most of humanity. I just am tired of people pointing out others' smell and ignoring their own. Remember, passion and ignorance breed hatred.
Eric P
Do you hear yourself? Maybe you are following the ways of us "Americans." Your generalization of people is a way of coming out with your guns-a-blazing and not asking or waiting for that one American to apologize for something.
How long have you been here? There have been many officials making (with crocodile tears) public apologies.
You Brits have a bit of a history for not apologizing as well. I haven't heard any apologies for your imperialistic ways. I know that this is the pot calling the kettle black, but you don't seem to be above this. So, let's all just keep our passions to ourselves.
I am not writing this as a proud American. In fact, I hate most of humanity. I just am tired of people pointing out others' smell and ignoring their own. Remember, passion and ignorance breed hatred.
Eric P
How would an ice-age end without global warming?
Dennis, at lest i could admit that it could me on the front drive shaft. But I also received a three page write up on the drive shaft on the problems with it. runon in the welds het destortion do to pour welds making it hard to be balanced. Also you did no ever show me the damaged part you keep telling me you would than you would go back to working on three cars at the same time. There is a lot in your email that is not factual. This is how i see it I first wen't to you shop for repairs and upgrades and said fix what needs to be fixed. You commented that the driveline was in working order and billed me. under a thousand miles later my truck starts making a funny noise I call you and talk to for awhile about the noise you replied you didn't check the oil levels and broke something( talk about guns blazing) But I have all ways checked levels every three days its part of my day to day chores. Thinking that I broke something I started a forum up as you all know. And than not very wizely I atempted to do the repairs my self Probably the my first mistake in this problem. After finding nothing wrong. I decided to get a shipper to ship my truck back to you. probably my second mistake. after you repaired it the second time the only comment you made on the bolts was that if you had bolts long enough you would install them. at that was really it. me and jon had talked about going out on some trails the next day I would have thought you would have advised me against it if that was the case never the less i put less than 700 miles on the second time before the front failed. all highway mostly from returning from your shop. I find it hard to belive that it would fail that fast because i didn't install the bumper bolts. Never the less i have learned my leason and chosen a differnt shop to conduct my repairs and upgrades. and done with this topic. Sorry for spelling and gramer I am driving down the highway and tring to type at the same time. Erik Maybee